Returns Policy

Defective machines, parts & cancellations

• Most issues can be diagnosed over the phone and resolved by sending out replacement parts.
• All WoodMaxx equipment comes with a minimum 2-year parts warranty; we will ship repair parts before any further action is taken.
• The parts warranty does not cover labor, so no compensation is given for labor.
• We may require photos or video of the issue, and may require a deposit when a defective part must be returned.
• If replacement parts do not resolve the issue, we may — at our sole discretion — have the machine shipped back for repair or replacement. Shipping in that case is usually covered by WoodMaxx on a case-by-case basis.

Change of mind

If you change your mind on a purchase, a 15% restock/return fee applies. Any international currency-exchange fees on a cancellation are the customer's responsibility.

Satisfaction window

• If you are dissatisfied with your machine, you must notify us within one week of its arrival.
• The decision to accept a return is at WoodMaxx's discretion. Returns may be denied for: a chipper too large or too small for your tractor, buyer's remorse, a defective part that has already been repaired, chipping non-wood or soft material and small vines, and poor performance caused by operator error.
• Full or partial refunds are issued at WoodMaxx's discretion. WoodMaxx is not liable for costs or losses beyond the purchase price of the machine.

Return shipping

No returns will be accepted without express authorization. Once authorized, the customer schedules truck-freight pickup; who pays the return shipping cost is decided at the sole discretion of WoodMaxx.