Shipping Policy
Shipping information — please read carefully before your machine is delivered.
Carriers & method
- We commonly ship with Old Dominion, XPO Logistics, ABF Freight and R&L Carriers.
- All machines ship motor freight. Unless specifically requested, a full-size tractor with a 53-foot trailer will deliver your machine.
- Deliveries are made Monday through Friday only. There is no weekend delivery.
Curbside delivery
- All deliveries are CURBSIDE: the driver pulls over at the side of the road to complete delivery and will not come onto your property.
- Drivers will not back down a driveway for liability reasons. If you have a gravel road, a narrow road or a dead-end that a tractor trailer cannot service, contact us first — a straight truck is often available depending on your area.
- Residential deliveries receive a call-ahead appointment at least one business day in advance. Business deliveries also get a call ahead unless waived.
Free shipping
- Free shipping is valid to the continental (lower-48) United States only.
- A per-product shipping threshold applies by location. If a freight quote exceeds that threshold, the difference may be collected from the customer — we will always notify you of any extra fee before booking the shipment.
- Terminal pickup is available and may be up to 5 hours away. Pickup at our Akron, NY area facility is subject to roughly 8.75% Erie County sales tax.
Liftgate service
- Liftgate is not included free with the purchase of machinery except DC-Series chippers and gas-powered machines.
- Liftgate service is available on other machines for an additional $80 and can be selected in the shipping options at checkout.
- Liftgate is not available on the MX-9900SS, SS-84, SB-84 and FM-96(H) due to size constraints.
Unloading
The purchaser is responsible for providing a forklift or other equipment to unload the machine when liftgate service is not purchased. Any assistance provided by the driver is solely at the instruction of the purchaser, who indemnifies WoodMaxx for that assistance.
Freight damage
- PLEASE CHECK FOR DAMAGE BEFORE ACCEPTING THE FREIGHT.
- If there is severe damage, do not sign for the freight and contact us immediately.
- Note any minor damage on the bill of lading at the time of delivery. For minor cosmetic imperfections we recommend accepting the machine and requesting touch-up paint.
Guaranteed delivery day
Standard freight is not guaranteed for a specific day. Contact us before ordering if you need a Guaranteed Freight quote.